Privacy Policy

Welcome

Welcome to Cloud Studio. We create and deliver high-quality Minecraft builds and digital assets. This Privacy Policy includes important information about how we collect, use, and protect your Personal Data. We encourage you to read it carefully.

About This Policy

This Privacy Policy (“Policy”) describes the Personal Data that we collect, how we use and share it, and your rights and choices as a data subject. Depending on the activity, Cloud Studio may act as a “data controller” or a “data processor” when handling your information.

Defined Terms

• “Cloud Studio”, “we”, “our,” or “us” refers to the Cloud Studio entity responsible for handling your Personal Data.
• “Personal Data” refers to any information related to an identified or identifiable individual.
• “Services” refers to our commission-based services, digital product sales, website, and related offerings.
• Clients are individuals or businesses who commission builds or purchase digital products.
• Visitors are users who browse our websites or contact us without making a purchase.

1. Information We Collect

• Personal Info: Name, email, billing details, payment info (via PayPal)
• Communication Data: Emails, Discord messages, support tickets
• Device & Usage Data: IP, browser, OS, cookies, analytics
• Transaction Data: Purchases, commissions, order/delivery history

2. How We Use Your Information

• To deliver commissions and digital products
• To manage accounts and payment processing
• To provide updates and support
• To improve our services and protect users
• To comply with legal requirements

3. Data Sharing and Disclosure

• We never sell or rent your data
• We share with: PayPal (payments), hosting/analytics, legal authorities if required

4. Data Storage & Security

• Data is stored securely and only accessed by authorized personnel
• Retained only as long as needed
• No online service is 100% secure, but we apply strong protections

5. Your Rights & Choices

• Access, correct, or delete your data
• Object to or restrict data use
• Withdraw consent from marketing
• Request a data export (portability)

6. Cookies & Tracking

• Used to analyze site usage and improve user experience
• Also used for core functionality and security
• You can control cookie settings in your browser

7. Licensing & Usage

Commissions:

• Personal use only unless agreed in writing
• Commercial use requires fees and written agreement
• Cloud Studio retains copyright
• We may display work unless confidentiality is requested

Store Purchases:

• Non-transferable license for Minecraft server/personal use
• No resale, redistribution, or use in NFTs/blockchain/AI
• You may modify the build for personal use only

8. Refunds & Cancellations

Commissions:

• Full refund if not started
• Partial refund based on progress
• No refund after final delivery
• 50% refund on cancellation if incomplete

Store Purchases:

• All sales final after download
• We'll help replace broken or corrupted files

9. Deadlines & Delivery

• Timeline depends on queue and project complexity
• Rush orders may incur additional fees
• All products delivered digitally unless otherwise agreed

10. Communication

• Project updates via Discord, email, or support ticket
• Clients must respond promptly to prevent delays

11. Prohibited Uses

• No resale, sublicensing, or redistribution of any content
• No claiming authorship or removing credit
• No use in NFTs, AI, or blockchain projects

12. Changes to This Policy

• We may update this Privacy Policy at any time
• Changes will be posted with the revised date
• We recommend reviewing the Policy periodically

13. Contact Us

If you have privacy-related questions or requests, contact us: