Privacy Policy Agreement

1. Introduction

This Privacy Policy (“Policy”) explains how Cloud Studios (“we,” “us,” or “our”) collects, uses, stores, and protects personal information obtained from users (“Users”) of our website and services. By accessing or using our services — including purchasing Minecraft builds, maps, or other digital assets — you acknowledge that you have read, understood, and agree to the terms of this Policy. If you identify any inaccuracies or concerns regarding this Policy, please notify us promptly at contact@cloudstudios.org.

2. Information collection

We collect and process the following categories of data from Users:

• 2.1. User Information: Names, email addresses, and account details provided during purchases or contact.
• 2.2. Transaction Data: Payment identifiers, order history, and product license details.
• 2.3. Communication Data: Messages or inquiries sent via contact forms or email.
• 2.4. Technical Data: IP addresses, browser types, and general analytics collected automatically for website performance and security.

3. Purpose of data collection and processing

3.1. Cloud Studios collects and processes User data for the following purposes:

• a. To process orders and deliver purchased builds or digital products;
• b. To provide customer support and respond to inquiries;
• c. To maintain service functionality, detect technical issues, and prevent fraudulent activity;
• d. To improve our website experience and service offerings.

3.2. All data is maintained and retained in accordance with the necessary duration for operational, legal, and security requirements.

4. Third-party disclosure

• 4.1. Cloud Studios does not sell, trade, rent, or otherwise share User information with third-party organizations.
• 4.2. We may disclose certain information only as required by applicable law, regulation, or in response to valid legal processes.
• 4.3. Payment processing is handled securely by third-party gateways (e.g., Tebex, PayPal). These services operate under their own privacy policies.

5. Data subject rights

• 5.1. Right to Erasure: Users may request deletion of their personal data by contacting contact@cloudstudios.org. Requests must:
  • a. Clearly specify which data should be deleted;
  • b. Provide proof of ownership (such as transaction or email verification);
  • c. Allow up to fourteen (14) days for processing.
• 5.2. Right to Access: Users may request a record of the data Cloud Studios currently stores about them. Responses may take up to seven (7) days.
• 5.3. Data Correction: Users may request correction of inaccurate or outdated information associated with their account or purchase.

6. Data security and retention

• 6.1. Cloud Studios implements appropriate technical and organizational measures to protect data from unauthorized access, alteration, or loss.
• 6.2. Personal information is retained only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law.
• 6.3. Once data is no longer required, it is securely deleted or anonymized.

7. Policy amendments

• 7.1. Cloud Studios reserves the right to modify, amend, or update this Policy at any time without prior notice.
• 7.2. Continued use of our services following any modifications constitutes acceptance of such changes.
• 7.3. Violations of this Policy or our Terms of Service may result in termination of access to Cloud Studios’ services.

8. Contact information

For questions or concerns regarding this Privacy Policy, please contact: